Tucson Garage Door Repair Company Hires New Lead Technician

  • October 28, 2019

Tucson, AZ based John’s Garage Door Repair is extremely pleased to announce the addition of a new member to their team of expert garage door technicians serving the Tucson area: Will Lopez. Bringing a deep well of expertise backed up by a wealth of experience that spans more than 10 years in the field, Lopez states that he looks forward to delivering true value to the customer rather than racing to get the most appointments done in a day.

John's Garage Doors hires new lead repair technician Will LopezAccording to John Mucciacciaro, owner of John’s Garage Door Repair in Tucson, Lopez has worked with a number of companies in both Arizona and Texas over the course of his career, repairing garage doors and ensuring his customers were never left without help for too long. This experience includes some of the larger garage door companies in the region as well. However, Mucciacciaro explains that Lopez ultimately decided to join John’s Garage Doors because his desire to put his best foot forward for his customers outweighed the quota he was expected to fulfill at some of his previous posts.

“Larger companies tend to lose their personal touch as they grow and expand,” notes Mucciacciaro. “The more customers you force your company to take on, the less time you have for each individual that calls on you for help. The whole process becomes sterilized of any human-to-human relationship, and that’s just not how we do things here.” He explains that John’s Garage Doors believes strongly in the principle of delivering quality over quantity. This attitude towards their work and the personalized dedication they show their customers is reportedly what brought the company to Lopez’s attention.

Mucciacciaro explains, “When our customers call on our services, they expect a better customer service experience than they would get if we were to simply show up, fix a specific issue in their garage door, and leave. When we arrive, we like to find out as much about the door and its general usage as possible. This gives us a better idea of the source of its problems and allows us to offer the homeowner advice on maintaining its proper function in the future.”

Most notably, the company does not leave until the job is done to both the customer’s satisfaction as well as their own. “When we receive a call from a new customer who is experiencing trouble with their garage door, they generally tell us what the immediate issue is and expect that alone to be fixed. Often, they will engage our services because they found our quotes agreeable or were simply pushed for time. However, the secret to our continued success is that our customers tend to become strong referral sources after they get a taste of what we have to offer. Our professional technicians are highly trained in their craft, yes, but they are also highly personable and easy to work with.”

This commitment to their customers and the repair experience as a whole is also highlighted in their customer reviews. For instance, Steve L. left a 5-Star review on Yelp that says, “I highly recommend John. He listened to me, offered some good advice and options without being the least bit pushy and then got the job done at a fair price very quickly. A month later, I am still very pleased with the result. Plus, he is an engaging guy, the type you wouldn’t mind sharing a coffee or beer with. I had a good basis for comparison, as he was the third person/company to look at the door… Don’t bother with the other two guys, just call John.”

Those who would like to learn more about the company’s rates, refer to their service coverage, and make other inquiries are invited to contact John Mucciacciaro of John’s Garage Doors. More information can also be found on their website, and interested parties may connect with the company through their social media platforms to stay up to date with their latest news and announcements.