John’s Garage Doors, a garage door repair company serving Oro Valley, Marana and Tucson, AZ has announced they have received a 5 star review on Google Maps. The company has been serving the greater Tucson area for over seven years, but recently focused on updating its Google Maps page so that customers could more easily determine the areas they service. They noted that they are pleased to have another venue where customers can publicly share their experiences.
In the most recent 5 star review, customer Vicky DiNicola said, “I was overwhelmed with the responsiveness of this team… Not only were they here on time but they gave us very reasonable prices and rebuilt our entire assembly…Very professional and reasonable prices. Can’t say enough about their responsiveness and professionalism. Highly recommend this company for any and all garage door problems.”
In response to the favorable review, the company responded publicly by saying, “Thank you so much Vicky, we really appreciate your kind words and the fact that you took the time to write them. It really means a lot to our business as we don’t spend money on advertising, so these kinds of reviews really help us keep our prices low and the phone ringing. We’re glad you have your old garage door working well again.”
When asked if this kind of interaction with customers was typical, John Mucciacciaro, owner/operator of John’s Garage Doors said that he makes every effort to make it so. He explained that from his personalized website where customers see and learn a bit about not just his garage door repair business, but about him and his family, to the fact that he personally answers the phone and is the one that does the work, he strives to deliver exceptional personal customer service along with high quality garage door repairs.
Mucciacciaro explained that he understands the stress caused by a malfunctioning garage door. It’s the kind of problem that can cause someone to have their cars stuck inside the garage, unable to go about their daily business. Or, when a door won’t close properly, it can mean that the contents of the garage, and maybe even the home itself, are at risk. No matter what the situation is, he wants to put people’s minds at ease that he can help them get things working again, and it won’t cost them a small fortune.
From the growing list of positive reviews that can be seen on both Google and on Yelp, it seems that Mr. Mucciacciaro has found a winning formula. There seems to be a consistent theme among the many customers’ reviews – quality work at a fair price with friendly, personal service.